Privacy Policy

Information We Collect

To deliver a seamless booking experience and provide you with personalised support, KhelNow may collect the following categories of personal information:

• Full Name — used to identify you within the KhelNow community and personalise your experience.
• Email Address — used for account registration, booking confirmations, service notifications, and to respond to your enquiries.
• Phone Number — used to coordinate bookings with futsal venues and verify your identity where required.
• Booking Details — including venue selection, preferred time slots, and payment status, to process and manage your reservations.
• Device & Usage Data — such as your device type, operating system, browser type, and in-app activity, collected automatically to improve performance and fix bugs.
• AI Chatbot Inputs — messages you send to KhelSathi (our AI assistant), including any name, email, or phone number you voluntarily share during the conversation.

You are not required to provide a phone number or email address to browse KhelNow. These are requested when you create an account, make a booking, or voluntarily engage with our support chatbot.

KhelSathi — Our AI Chatbot

KhelNow includes KhelSathi, an AI-powered chatbot designed exclusively to assist users with questions about KhelNow — including how to book futsal grounds, app features, pricing, and general enquiries.

How We Use Your Information

The personal data we collect is used strictly for the following purposes:

• Creating and managing your KhelNow account.
• Processing futsal court bookings and sending confirmations.
• Verifying your identity to prevent fraudulent or duplicate bookings.
• Contacting you about your bookings, account, or support requests.
• Sending important service-related communications (we do not send unsolicited marketing without your consent).
• Improving the functionality, reliability, and user experience of the KhelNow app and website.
• Operating and improving KhelSathi, our AI chatbot service.
• Complying with applicable laws and regulations in Nepal.

Information Sharing & Third Parties

We take your privacy seriously. KhelNow does not sell, rent, trade, or share your personal information with any third-party companies, advertisers, or external organisations for marketing or commercial purposes.

We may share limited, anonymised, and non-identifiable data (such as aggregate booking counts or app usage statistics) with partners for product analytics purposes only. This data cannot be used to identify you as an individual.

In exceptional circumstances, we may disclose information if required to do so by law, court order, or regulatory authority in Nepal. We will inform you to the extent permitted by law if such a request is made.

Data Management & Responsibility

All personal data collected through KhelNow — including information submitted via the app, website, contact forms, and AI chatbot — is managed, stored, and controlled by:

• Company: Krimus Tech Pvt. Ltd.
• Location: Budhanilkantha 8, Kathmandu, Nepal
• Email: info@krimustech.com

Krimus Tech Pvt. Ltd. acts as the sole data controller and processor for all information collected under the KhelNow platform. We maintain internal policies and technical controls to ensure your data is accessed only by authorised personnel, solely for the purposes described in this policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These include:

• Encrypted data transmission (HTTPS/SSL) across all KhelNow services.
• Restricted access controls — only authorised Krimus Tech staff can access user data.
• Secure email infrastructure for all communication and chatbot escalations.
• Regular reviews of our data handling and security practices.

While we strive to protect your information with the highest standards, no method of electronic transmission or storage is completely infallible. We encourage you to keep your account credentials secure and notify us immediately if you suspect any unauthorised activity.

Data Retention & Deletion

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

• Account data (name, email, phone) is retained while your account is active and for a reasonable period after account closure to comply with legal obligations.
• Booking records are retained for accounting and dispute resolution purposes in accordance with applicable laws.
• AI chatbot session data is not persistently stored and is discarded at the end of the session.

If you wish to have your personal data permanently removed from our systems, please contact us at info@krimustech.com with your registered details. We will process deletion requests within a reasonable timeframe, subject to any legal retention requirements.

Cookies & Local Storage

KhelNow uses cookies and browser local storage to enhance your experience. These are used for:

• Remembering your login session so you do not need to re-authenticate on every visit.
• Storing your preferences (such as theme or location) to personalise your experience.
• Basic analytics to understand how users navigate the app (page views, feature usage).

We do not use cookies to serve targeted advertisements or track your activity across third-party websites. You can manage or clear cookies through your browser settings at any time. Disabling cookies may limit some features of the KhelNow platform.

Children's Privacy

KhelNow is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child under 13 has provided us with personal information, please contact us immediately at info@krimustech.com and we will take steps to remove such information promptly.

Your Rights

As a user of KhelNow, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct any inaccurate or incomplete information.
• Deletion — request permanent removal of your data from our systems.
• Objection — object to how we use your personal information.
• Withdrawal of Consent — where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at info@krimustech.com. We will respond to all requests within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of KhelNow after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please reach out to us:

• Email: info@krimustech.com
• Company: Krimus Tech Pvt. Ltd.
• Address: Budhanilkantha 8, Kathmandu, Nepal
• Hours: Sunday – Friday, 9:00 AM – 6:00 PM (Nepal Standard Time)